| LifeTime Exchange & Buyback Policy | | |
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| At Nam Gems, we offer a Lifetime Exchange policy for all purchases made in India, ensuring flexibility and value for our customers. |
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| Eligibility: | | | | | | |
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| Online orders: Products can be exchanged after 15 days from the date of delivery. |
| Exchange Value: | | | | | | |
| Products can be exchanged at the current market value, subject to deductions for: |
| Making charges as per the original invoice. | | | |
| Processing fee of 3% of the Buy Back value. | | | |
| Any discounts or free gifts availed during the purchase (you may also return the free gift). |
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| How It Works: | | | | | |
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| 1. The adjusted exchange value (after deductions) can be used toward the purchase of new products (excluding Coins and Solitaires). |
| 2. Exchange credit remains valid for 365 days and cannot be encashed. |
| 3. Repeat order discounts do not apply to exchange orders. | |
| 4. Prepaid discounts (if any) are only valid on the additional amount paid by the customer. |
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| Important Notes: | | | | | |
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| Jewellery altered by anyone other than Nam Gems will not be eligible for exchange. |
| Exchange value may vary based on our quality inspection. | |
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| Exchange Value Calculation: | | | |
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| Component | Lifetime Exchange | | | Buy Back |
| Plain Gold | Gold Weight × Market Rate × 100% | | Gold Weight × Market Rate × 100% |
| Diamond | Diamond Carat × Market Rate × 100% | Diamond Carat × Market Rate × 90% |
| Gemstone | Gemstone Carat × Market Rate × 100% | Gemstone Carat × Market Rate × 90% |
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| Terms & Conditions: | | | | |
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| A deduction of ₹500 will apply if the original product certificate is lost. |
| Online orders include orders placed from retail stores. | | |
| Products not purchased from Nam Gems (online or retail) are not eligible for exchange. |
| International orders placed on Namgems.com are not eligible for Lifetime Exchange. |
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| Return & Refund Policy | | | | |
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| We prioritize customer satisfaction with our 100% Refund Guarantee for online orders returned within 7 days of delivery. |
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| Online Purchases: | | | | | |
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| Return within 7 days for a 100% refund or exchange. | | |
| Shipping charges (to and from) will be borne by us. | | |
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| Exceptions: | | | | | | |
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| No refunds or exchanges for customized, international, or coin orders. |
| International orders are not eligible for returns or exchanges. | |
| For any questions or assistance, please reach out to our customer service team. |
